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Customer Service

Manager Edward Lawson

 

Reinstatement of Disconnected Service

Regular Process

Service reinstatement requested by 2:00 p.m. for the same business date or after 2:00 p.m. for the following business date.
  • Pay arrears balance plus a $15.00 reinstate fee per (electric/gas) service.
  • For payments made before 2 p.m. Monday - Friday, service reinstatement shall be that same date, permitting compliance with Gas policy.
  • For payments made after 2 p.m., service reinstatement shall be on the following business date.

After Hours / Overtime Process

Service reinstatement requested after 2:00 p.m. for the same business date.
  • Pay arrears balance plus a $15.00 reinstate fee per (electric/gas) service plus an overtime fee of $30.00 per (electric/gas) service.

IMPORTANT:

During regular business hours of 8:00 a.m. to 4:00 p.m., all payments for reinstatement of delinquently interrupted services must be in cash, money order, or credit card.

All reinstate payments for after 4:00 p.m. requests must be by money order only with the precise amount.

Payment Options

  • No credit card payments accepted after hours through the Answering Service or On-Call personnel.
  • Pay On-Line and have your account number (as recorded on your bill) to register your account.

THIS OFFICE DOES NOT CONNECT OR DISCONNECT SERVICES ON WEEKENDS AND HOLIDAYS.

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