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Customer Service

Manager Edward Lawson

 

Reinstatement of Disconnected Service

Regular Process

Service reinstatement requested by 2:00 p.m. for the same business date or after 2:00 p.m. for the following business date.
  • Pay arrears balance plus a $15.00 reinstate fee per (electric/gas) service.
  • For payments made before 2 p.m. Monday - Friday, service reinstatement shall be that same date, permitting compliance with Gas policy.
  • For payments made after 2 p.m., service reinstatement shall be on the following business date.

After Hours / Overtime Process

Service reinstatement requested after 2:00 p.m. for the same business date.
  • Pay arrears balance plus a $15.00 reinstate fee per (electric/gas) service plus an overtime fee of $30.00 per (electric/gas) service.

IMPORTANT:

During regular business hours of 8:00 a.m. to 4:00 p.m., all payments for reinstatement of delinquently interrupted services must be in cash, money order, or credit card.

All reinstate payments for after 4:00 p.m. requests must be by money order only with the precise amount.

Payment Options

  • No credit card payments accepted after hours through the Answering Service or On-Call personnel.
  • Pay On-Line and have your account number (as recorded on your bill) to register your account.

THIS OFFICE DOES NOT CONNECT OR DISCONNECT SERVICES ON WEEKENDS AND HOLIDAYS.

Contact

Hours of Operation

  • Monday thru Friday
  • 8:00 a.m. to 4:00 p.m.

Physical Address

  • Government Tower
  • 8026 Main Street, 1st Floor
  • Houma, LA 70360

Mailing Address

  • P. O. Box 6097
  • Houma, LA 70361
 
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