Effective September 5, 2017, TPCG is offering a new payment option for utility billing customers. Customers may now pay their electric and gas utility bills over the phone using the Interactive Voice Response (IVR) service.
To use this service, dial 844-331-8341. Be sure to have the following information available:
Utility Billing Account Number (Be sure to include the zeros at the beginning of the number)
Street Address Number
Billing Zip Code
10-Digit Phone Number
Once you key in the requested information, you will be given the option to pay all or a portion of the bill and prompted to key in payment information. Payment can be made using credit or debit card (VISA, MasterCard, or Discover) or electronic check.
Mail
Enclose bottom portion of your bill with your check or money order in the return envelope provided. Mailing address for utility payment is:
Terrebonne Parish Consolidated Government
Customer Service Division
PO Box 6097
Houma LA 70361
In Person
Our main office is located at 8026 Main Street (Government Tower building). Payments are also accepted at the following local banks prior to the due date. Checks are acceptible, but not counter checks.
Regions Bank
South Louisiana Bank
Synergy Bank
Whitney Bank
Night Depository
Located in the rear of, or directly behind the Government Tower building. Enter from Gabasse Street. The box is marked "Utility Bill Drop Box" and "Pay TPCG Electric / Gas Utility Bills Here."
Bank Draft
Authorization forms can be picked up in person at our office, downloaded from our website, or you can call and request to have one mailed.
Credit Cards
We now accept Visa and Master Card for payment of utility services, but only in person with a valid picture ID or by using our online payment website.
Cash Payments
Only accepted when paying in person.
Online Payments
Online Quick Payments (no registration/no account access)
Customers may use the Online Quick Pay service to make quick, secure payments on their bills – no logging in or registering is necessary. To use this service, visit tpcg.org/billpay, click Pay Now, and follow the instructions.
Be sure to have the following information available:
Utility billing account number (be sure to include the zeros at the beginning of the number)
Street address
A valid email address
Utility Account History Review with Online Payments
Since April 1, 2009, city utility customers have been able to access their account online. Customers can register multiple accounts under one user name as well as pay balances using credit cards (VISA/MC only) and eChecks. Payments are processed through a secure connection to JPMorgan Chase. Customers are not required to have an account with JPMorgan Chase to make payments online. Contact Customer Service for more information or visit tpcg.org/billpay.
WE ACCEPT NO RESPONSIBILITY FOR CASH PAYMENTS LOST IN THE MAIL OR PLACED IN THE NIGHT DEPOSITORY.
