Customer Service

Manager Edward Lawson

 

Payment Options Available

Online Payments through myTPCG

Beginning July 2019, your online gas/electric utility payments and account access are moving into myTPCG, the mobile-friendly one-stop TPCG user portal. Your myTPCG account will give you simpler, more personalized online experience with Terrebonne Parish Consolidated Government.

With myTPCG, you can link your gas and electric services, pay your bill, view payment history, view monthly usage, and compare bills to prior months. In addition, you can sign up for bank draft online. Visit myTPCG.org to get started. When you are ready to link your gas and electric services, be sure to have the following information handy. That’s it!

  • account number
  • number portion of the service location
  • amount due on your last bill

Customers can register multiple gas/electric service locations under one myTPCG account as well as pay balances. See below for a detailed list of all payment types accepted. Payments are processed through a secure connection to Hancock Whitney Bank. Customers are not required to have an account with Hancock Whitney Bank to make payments online.

Contact Customer Service for more information, or visit myTPCG.org today!

Online One-Time Payments Through Paymentus

This alternate online payment option allows for quick, secure payments without signing in. Payments are processed through a secure connection to Paymentus Corporation. To use this service, visit Paymentus, and follow the instructions. Be sure to have the following information available:

  • account number (be sure to include the zeros at the beginning of the number)
  • street address
  • email address

Bank Draft

This program authorizes Terrebonne Parish Consolidated Government to draft your gas/electric utility payment directly from your checking account each month. To set up this service, create your myTPCG account, link your gas/electric services, then fill out the Bank Draft Program Authorization Form online. You can also download the form or pick it up in person at the office.


Drive-Thru

Open Monday through Friday from 8:00 AM until 4:00 PM, the drive-thru is on the ground floor of the Gabasse Street parking garage. Two lanes are available. See below for a detailed list of all payment types accepted.


Utility Bill Drop-Box

Also called the Night Depository and the After Hours Drop-Box, it is on the ground floor of the Gabasse Street parking garage in lane 1.  The box is marked Utility Bill Drop-Box and Pay TPCG Electric / Gas Utility Bills Here. See below for a detailed list of all payment types accepted.


Pay by Phone

Pay your electric and gas utility bills over the phone using the Interactive Voice Response (IVR) service. To use this service, dial (844) 331-8341.  Be sure to have the following information available:

  • account number (be sure to include the zeros at the beginning of the number)
  • street address number
  • billing zip code
  • 10-digit phone number

Once you key in the requested information, you will be given the option to pay all or a portion of the bill and prompted to key in payment information.  See below for a detailed list of all payment types accepted.


Mail

Enclose bottom portion of your bill with your check or money order in the return envelope provided.  See below for a detailed list of all payment types accepted. Please mail checks to:

Terrebonne Parish Consolidated Government
Customer Service Division
PO Box 6097
Houma LA 70361

In Person

Our main office is located at 8026 Main Street (Government Tower).  See below for a detailed list of all payment types accepted. Payments are also accepted at the following local banks prior to the due date.

  • Regions Bank
  • South Louisiana Bank
  • Synergy Bank



Payment Types Accepted for Gas/Electric Utility Services

Credit/Debit Cards

Visa, Mastercard, and Discover credit/debit cards. If paying in person, credit/debit cards are only accepted with a valid picture ID.

Checks/Money Orders

Personal/business checks, traveler’s checks, cashier’s checks, bank checks, and money orders.

Cash

Only accepted when paying in person. Do not mail cash or drop cash in the drop-box.

 

WE ACCEPT NO RESPONSIBILITY FOR CASH PAYMENTS LOST IN THE MAIL OR PLACED IN THE NIGHT DEPOSITORY.

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